Remote Travel Tech Customer Success Manager

CrossMed Healthcare Staffing

Michigan

Remote

USD 70,000 - 120,000

Full time

5 days ago

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Benefits offered by this job

Competitive salary

Fully remote work

Health, dental, vision insurance

Generous PTO and holidays

Professional development access

Job summary

CrossMed Healthcare Staffing is seeking a proactive Remote Customer Success Manager to own a portfolio of travel technology clients. You will guide adoption, drive retention, and maximize platform value from a fully remote location across the United States.

In this role, you will build strong relationships, conduct business reviews, and collaborate with sales, product, and support teams to ensure client success and satisfaction. A strategic, self‑driven approach is essential for success.

Qualifications

3+ years in Customer Success, Account Management, or similar roles in SaaS/travel tech.
Proven ability to build long-lasting client relationships and guide adoption.
Excellent communication, presentation, and problem-solving skills.

Responsibilities

Manage a dedicated portfolio of travel industry clients and ensure value realization.
Conduct regular check-ins, onboarding, and business reviews to drive product adoption.
Identify client needs and offer solutions to enhance their experience.
Monitor client health, identify churn risks, and implement retention strategies.
Collaborate with sales, product, and support to advocate for client needs.