Remote Travel Support Specialist – Itinerary & Concierge

Nexora Talent; Chicago (IL); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Travel perks

Team growth

Industry connections

Job summary

Nexora Talent seeks a Travel Customer Support Specialist to guide travelers from planning through return. You’ll respond to inquiries, help with itinerary changes, and ensure clear, helpful communication to keep journeys smooth and enjoyable.

You’ll work remotely with a team that values empathy, accuracy, and proactive service, delivering destination guidance and timely follow-ups to build lasting travel experiences. This role supports travelers across various destinations.

Qualifications

• Strong communication skills, written and verbal.
• Customer service experience—hospitality or travel preferred but not required.
• Excellent attention to detail and ability to stay organized.
• Comfortable learning new digital tools and travel systems.
• A genuine passion for travel and helping others.

Responsibilities

• Handle incoming inquiries through email, phone, and messaging channels with professionalism.
• Assist clients with itinerary changes, cancellations, and travel-related questions.
• Provide accurate and clear destination information, requirements, and documentation guidance.
• Confirm travel details, follow up on upcoming trips, and gather feedback afterward.
• Resolve concerns with patience, empathy, and timely communication.

Skills

Communication skills

Customer service

Attention to detail

Learning new tools

Passion for travel

Job description

Nexora Talent seeks a Travel Customer Support Specialist to guide travelers from planning through return. You’ll respond to inquiries, help with itinerary changes, and ensure clear, helpful communication to keep journeys smooth and enjoyable.

You’ll work remotely with a team that values empathy, accuracy, and proactive service, delivering destination guidance and timely follow-ups to build lasting travel experiences. This role supports travelers across various destinations.