Remote Travel Support Specialist — Client Concierge & Planning

Hope’s Global Getaways; Franklin (TN); Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Fully remote

Onboarding support

Training resources

Planning tools

Incentives programs

Career growth

Job summary

Hope’s Global Getaways is expanding its Client Support Travel Specialist team, offering a fully remote role that fits your schedule. You will assist clients as they plan trips, coordinate accommodations, transportation, and activities, and provide timely updates on confirmations and planning progress.

No prior travel industry experience is required, as training and ongoing support are provided from the start.

Qualifications

• Strong communication skills and a client-focused approach.
• Reliable attention to detail and organizational ability.
• Comfortable working independently in a remote environment.
• Familiarity with basic computer systems and online communication tools.
• Experience in customer service, scheduling, hospitality, or administrative support is helpful but not required.
• Must be at least 18 years of age.
• Applicants must be authorized to work within the US, UK, Mexico, Australia, Spain, or approved hiring regions.

Responsibilities

• Communicate with clients to gather travel preferences and scheduling needs
• Assist with coordinating accommodations, transportation arrangements, and activities
• Help review travel selections through approved booking platforms
• Provide updates regarding confirmations and planning progress
• Respond to client questions using phone, email, and secure digital messaging tools
• Support changes, adjustments, and follow-up service requests when needed
• Maintain accurate records within internal coordination systems
• Participate in onboarding sessions and continued training opportunities

Skills

Strong communication

Attention to detail

Independent remote work

Computer literacy

Customer service experience

Scheduling

Hospitality

Job description

Hope’s Global Getaways is expanding its Client Support Travel Specialist team, offering a fully remote role that fits your schedule. You will assist clients as they plan trips, coordinate accommodations, transportation, and activities, and provide timely updates on confirmations and planning progress.

No prior travel industry experience is required, as training and ongoing support are provided from the start.