Remote Travel Support Specialist

The Elitejob; United States; Remote; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive pay

Remote work

Paid training

Health insurance

Career growth

Travel discounts

Equipment stipend

Job summary

Progressive Technology is seeking enthusiastic, detail-oriented individuals to join our remote support team as Virtual Travel Customer Service Agents. You will be the first point of contact for customers, helping with bookings, itinerary updates, cancellations, and other support needs from home.

This role offers full training, flexible full-time shifts across multiple time zones, and growth opportunities within a growing company.

Qualifications

• Excellent verbal and written communication in English.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask across multiple systems.
• Comfortable using computers and basic software applications.
• Reliable home workspace with quiet environment.
• Interest in travel and customer service is a plus.

Responsibilities

• Respond promptly to inbound customer inquiries via phone, email, and live chat
• Assist customers in booking flights, hotels, car rentals, and vacation packages
• Offer alternative travel options, upgrades, and travel insurance where applicable
• Modify, cancel, and rebook travel reservations in accordance with company policies
• Provide accurate information regarding travel policies, COVID-19 protocols, and visa requirements
• Handle escalations and customer complaints with professionalism and empathy
• Maintain a strong knowledge of travel products, services, and industry updates
• Meet performance metrics including quality, accuracy, and customer satisfaction scores

Skills

Excellent verbal and written

Problem solving

Multitasking

Computer skills

Reliable internet

Passion for travel

Tools

Sabre

Amadeus

Galileo

Job description

Progressive Technology is seeking enthusiastic, detail-oriented individuals to join our remote support team as Virtual Travel Customer Service Agents. You will be the first point of contact for customers, helping with bookings, itinerary updates, cancellations, and other support needs from home.

This role offers full training, flexible full-time shifts across multiple time zones, and growth opportunities within a growing company.