Remote Hospitality Support Specialist

Progressive Technology; United States; Remote; USD 32,000 - 55,000; Full time

Benefits offered by this job

Competitive weekly pay

100% remote work

Full training and support

Career advancement opportunities

Supportive team culture

Recognition programs

Job summary

Progressive Technology invites applications for a Remote Hospitality Support Agent to assist hotels, travel services, and guest-experience platforms with virtual support. You will respond to inquiries, resolve guest issues, manage reservations, and uphold high service standards.

Immediate start with full training and a flexible remote schedule, including potential weekend or evening shifts. Experience in customer service is welcome, but training is provided.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation with a calm and polite demeanor.
• Ability to multitask and navigate multiple systems simultaneously.
• Basic computer literacy and ability to learn new tools quickly.
• Professional attitude with strong problem-solving abilities.
• Reliable internet connection and a quiet remote workspace.
• Strong attention to detail and accuracy in data handling.

Responsibilities

• Respond to customer inquiries through phone, email, and live chat with professionalism and empathy.
• Assist guests with bookings, cancellations, changes, and general service requests.
• Provide solutions to guest concerns and elevate complex issues when necessary.
• Maintain accurate records of interactions and updates in the system.
• Communicate effectively with internal teams to address client needs.
• Follow hospitality service protocols to ensure positive customer experiences.
• Stay updated on service policies, system updates, and client-specific procedures.
• Meet performance targets, including response time, customer satisfaction, and quality assurance metrics.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Computer literacy

Problem solving

Remote work setup

Attention to detail

Job description

Progressive Technology invites applications for a Remote Hospitality Support Agent to assist hotels, travel services, and guest-experience platforms with virtual support. You will respond to inquiries, resolve guest issues, manage reservations, and uphold high service standards.

Immediate start with full training and a flexible remote schedule, including potential weekend or evening shifts. Experience in customer service is welcome, but training is provided.