Remote Travel Support Specialist

Live the Dash Travel; Philadelphia (Philadelphia County); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Travel discounts

Flexible scheduling

Supportive team environment

Job summary

A remote travel support company is looking for an Online Travel Support Agent to assist clients with their travel questions and manage reservations. In this role, you will provide customer support, troubleshoot issues, and maintain communication with travel suppliers. Ideal candidates should have a passion for customer service and travel, with strong communication skills. This position offers flexible scheduling and travel perks, allowing you to work from anywhere.

Qualifications

• Previous customer service or support experience is preferred.
• Strong written and verbal communication skills.
• Calm under pressure and solution-focused.
• Comfortable using online tools, booking platforms, and CRM systems.
• Self-motivated and able to manage time efficiently in a remote setting.

Responsibilities

• Respond promptly to travel-related inquiries via email, phone, and chat.
• Help clients with new bookings, itinerary changes, and cancellations.
• Troubleshoot issues related to flights, hotels, transportation, and packages.
• Maintain detailed records of client communications and booking changes.
• Communicate with travel suppliers to resolve client concerns.

Skills

Customer service

Written and verbal communication

Problem-solving

Time management

Online tools proficiency

Job description

A remote travel support company is looking for an Online Travel Support Agent to assist clients with their travel questions and manage reservations. In this role, you will provide customer support, troubleshoot issues, and maintain communication with travel suppliers. Ideal candidates should have a passion for customer service and travel, with strong communication skills. This position offers flexible scheduling and travel perks, allowing you to work from anywhere.