Remote Travel Support Specialist

Live the Dash Travel; Kansas City (MO); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Travel discounts

Flexible scheduling

Supportive team environment

Training provided

Job summary

A remote travel support company is seeking an Online Travel Support Agent to assist clients with their travel needs from anywhere. This role entails responding to inquiries via email and phone, managing reservations, resolving issues, and ensuring customer satisfaction. Ideal candidates will possess strong communication skills, be solution-oriented, and have a passion for travel. The company offers flexible scheduling, travel perks, and a supportive environment with training for success.

Qualifications

• Previous customer service or support experience is preferred.
• Strong written and verbal communication skills are essential.
• Must be calm under pressure and solution-focused.
• Familiar with using online tools, booking platforms, and CRM systems.
• Self-motivated and able to manage time efficiently in a remote setting.
• A passion for helping others and an interest in travel is necessary.

Responsibilities

• Respond promptly to travel-related inquiries via email, phone, and chat.
• Assist clients with new bookings, itinerary changes, and cancellations.
• Troubleshoot issues related to flights, hotels, and packages.
• Maintain detailed records of client communications.
• Coordinate with travel suppliers to resolve client concerns.
• Stay current with travel advisories and vendor promotions.
• Upsell value-added services when appropriate.
• Follow up with clients after their trips to ensure satisfaction.

Skills

Customer service experience

Strong communication skills

Solution-focused

Familiarity with online tools

Time management

Interest in travel

Bilingual (optional)

Job description

A remote travel support company is seeking an Online Travel Support Agent to assist clients with their travel needs from anywhere. This role entails responding to inquiries via email and phone, managing reservations, resolving issues, and ensuring customer satisfaction. Ideal candidates will possess strong communication skills, be solution-oriented, and have a passion for travel. The company offers flexible scheduling, travel perks, and a supportive environment with training for success.