Remote Travel Support Specialist

Sawmilldcllc; Atlanta (GA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Remote work

Training provided

Growth opportunities

Travel industry discounts

Supportive remote team

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This fully remote role requires strong communication, organization, and a genuine enthusiasm for helping customers navigate travel questions and issues with confidence.

You will handle inquiries by email, phone, and messaging, support itinerary changes, provide destination guidance, and maintain a proactive, friendly customer experience.

Qualifications

• Strong written and verbal communication skills are required.
• Customer service experience is preferred (travel, hospitality, call center, or support roles).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Skills

Written & verbal communication

Customer service

Organized & detail-oriented

Independent remote work

Learning new systems

Travel passion

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This fully remote role requires strong communication, organization, and a genuine enthusiasm for helping customers navigate travel questions and issues with confidence.

You will handle inquiries by email, phone, and messaging, support itinerary changes, provide destination guidance, and maintain a proactive, friendly customer experience.