Remote Travel Support Specialist

Sawmilldcllc; Ann Arbor (MI); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Full training

Growth opportunities

Travel discounts

Collaborative team

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips in a 100% work-from-home role. You will handle inquiries by email, phone, and chat, assist with itinerary changes, and provide destination guidance while maintaining a positive customer experience.

Ideal candidates are highly organized, enjoy helping others, and comfortable working independently in a remote travel environment; full training and growth opportunities are

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, call center, or support roles preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Skills

Customer service

Written communication

Verbal communication

Remote work

Detail-oriented

Independent learner

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips in a 100% work-from-home role. You will handle inquiries by email, phone, and chat, assist with itinerary changes, and provide destination guidance while maintaining a positive customer experience.

Ideal candidates are highly organized, enjoy helping others, and comfortable working independently in a remote travel environment; full training and growth opportunities are