Remote Travel Support Specialist

Sawmilldcllc; Elk Grove (CA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work

Training & onboarding

Career growth

Travel discounts

Team support

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips in a 100% work-from-home role. You will answer questions, provide trip support, and ensure a smooth, stress-free experience from start to finish.

This position is ideal for someone who enjoys helping people, is highly organized, and excited about working remotely in the travel industry. Full training and ongoing support are provided, with opportunities for growth within the

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, call centers preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Communication skills

Customer service

Organized

Independent work

Learning new systems

Travel passion

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips in a 100% work-from-home role. You will answer questions, provide trip support, and ensure a smooth, stress-free experience from start to finish.

This position is ideal for someone who enjoys helping people, is highly organized, and excited about working remotely in the travel industry. Full training and ongoing support are provided, with opportunities for growth within the