Remote Travel Reservations & Planning Specialist

Hope’s Global Getaways; Methuen (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training provided

Suppliers access

Travel discounts

Incentives

Team support

Skills development

Job summary

Hope's Global Getaways is seeking organized, customer-focused individuals to join a fully remote team as Travel Reservations Specialists. You will assist clients in researching vacation options, coordinate bookings, and maintain accurate reservation information from inquiry to confirmation.

The role involves working with hotels, cruises, transportation, tours, and complete vacation packages, ensuring deadlines are met and confirmations are properly managed.

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Organized and capable of managing multiple reservations and deadlines.
• Comfortable communicating with clients through phone, email, and digital platforms.
• Ability to research and compare information efficiently.
• Comfortable learning online reservation systems and supplier platforms.
• Basic computer proficiency and reliable internet access.
• Dependable and able to manage responsibilities independently.
• Willingness to learn and complete required training.
• Must be at least 18 years of age.
• Must reside in and meet applicable eligibility requirements for the United States, United Kingdom, Australia, Spain, Mexico, or other qualifying regions/countries.

Responsibilities

• Gather client information, including preferred destinations, vacation dates, budgets, interests, and special requests.
• Search available accommodations, cruises, transportation, activities, tours, and vacation packages through approved resources.
• Compare availability, pricing, inclusions, and other relevant reservation details.
• Communicate available choices clearly so clients can select arrangements that meet their needs.
• Process and coordinate selected reservations using authorized supplier platforms.
• Verify traveler names, dates, room or cabin selections, and other booking information before confirmation.
• Organize reservation confirmations, payment schedules, and important trip documentation.
• Track deadlines and follow up with clients when additional information or action is required.
• Assist with standard reservation changes, cancellations, or service requests according to applicable supplier policies.
• Maintain accurate client records and document booking activity.
• Provide courteous and timely communication throughout the reservation process.
• Complete ongoing training to remain familiar with booking systems, destinations, and supplier procedures.

Skills

Communication

Attention to detail

Organization

Research skills

Online reservation systems

Job description

Hope's Global Getaways is seeking organized, customer-focused individuals to join a fully remote team as Travel Reservations Specialists. You will assist clients in researching vacation options, coordinate bookings, and maintain accurate reservation information from inquiry to confirmation.

The role involves working with hotels, cruises, transportation, tours, and complete vacation packages, ensuring deadlines are met and confirmations are properly managed.