Remote Customer Experience Specialist

Travelbynight; Columbia (SC); Remote; USD 42,000 - 64,000; Full time

Job summary

Travelbynight in the United States seeks motivated, customer-focused individuals for remote roles to assist clients with vacation planning, reservations, and travel-related services.

No travel industry experience required; training and mentorship provided. You will communicate via phone, email, and online platforms, learn client preferences, search accommodations and activities, and manage reservations while working independently from home.

Qualifications

• Experience in customer service or related fields is preferred.
• Strong communication and organizational skills are essential.
• Ability to work remotely and stay organized.
• Willingness to learn and complete training.
• No travel industry experience required; training provided.

Responsibilities

• Communicate with clients by phone, email, and online platforms.
• Learn client preferences, budgets, and travel needs.
• Research accommodations, cruises, resorts, transportation, and activities.
• Assist clients with reservation details.
• Provide ongoing customer support and answer questions.
• Maintain organized client and booking information.
• Follow up with clients throughout the planning process.
• Complete supplier and destination training.

Skills

Customer service

Communication skills

Organization

Attention to detail

Remote work

Problem solving

Job description

Position Overview

We are recruiting motivated, customer-focused individuals for remote opportunities supporting clients with vacation planning, reservations, and travel-related services.

This opportunity is a strong fit for someone with a background in customer service, hospitality, retail, administrative support, or other people-focused work who is interested in transitioning those skills into the travel industry.

Responsibilities may include:

• Communicating with clients by phone, email, and online platforms
• Learning about client preferences, budgets, and travel needs
• Researching accommodations, cruises, resorts, transportation, and activities
• Assisting clients with reservation details
• Answering questions and providing ongoing customer support
• Maintaining organized client and booking information
• Following up with clients throughout the planning process
• Completing ongoing supplier and destination training

Ideal Candidates

• Have strong customer service and communication skills
• Are organized and attentive to details
• Are comfortable learning new technology
• Can work independently in a remote environment
• Enjoy helping people and solving problems
• Are willing to complete training and continue learning

Previous travel industry experience is not required. Training, resources, and mentorship are available.

Basic Requirements:

• Applicants must reside in the United States, United Kingdom, Australia, or Latin America.
• Access to a computer or smartphone
• Must be 18 years of age