Remote Travel Planner & Customer Experience Lead

Departuretravels; Knoxville (TN); Remote; USD 42,000 - 66,000; Full time

Job summary

Departure Travel is seeking a Remote Family Travel Planner and Advisor to support clients through all stages of travel planning. This role emphasizes excellent customer service and clear communication while coordinating itineraries remotely.

You will work with clients to provide destination information, booking options, and post-trip feedback, all through a flexible remote schedule that fits your lifestyle.

Qualifications

• Experience in travel planning and delivering high-quality customer service.
• Strong written and oral communication with clients.
• Comfortable using remote collaboration tools and scheduling.

Responsibilities

• Guide clients through travel planning from inquiry to post-trip follow-up.
• Respond to emails, calls, and messages professionally and promptly.
• Provide up-to-date destination information and travel documentation.
• Maintain organized client records and schedules.
• Collaborate with team in a remote environment and adapt to new systems.

Skills

Customer service

Communication

Organization

Travel planning

Remote collaboration

Job description

Departure Travel is seeking a Remote Family Travel Planner and Advisor to support clients through all stages of travel planning. This role emphasizes excellent customer service and clear communication while coordinating itineraries remotely.

You will work with clients to provide destination information, booking options, and post-trip feedback, all through a flexible remote schedule that fits your lifestyle.