Remote Travel Planner & Customer Care Lead

Departuretravels; Phoenix (AZ); Remote; USD 36,000 - 52,000; Full time

Job summary

Departure Travel is seeking a Lead Travel Agent / Travel Assistant to join our growing remote customer service team. You will guide clients through every stage of their travel planning journey, assist with inquiries, and provide clear, timely communication throughout bookings.

Join us in delivering a smooth, stress-free travel experience while maintaining organized records and staying current on destinations, documentation, and agency processes.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Job description

Departure Travel is seeking a Lead Travel Agent / Travel Assistant to join our growing remote customer service team. You will guide clients through every stage of their travel planning journey, assist with inquiries, and provide clear, timely communication throughout bookings.

Join us in delivering a smooth, stress-free travel experience while maintaining organized records and staying current on destinations, documentation, and agency processes.