Remote Travel Planner & Concierge

Hallford Travels; Springfield (OH); Remote; USD 32,000 - 56,000; Full time

Benefits offered by this job

Remote work opportunity

Travel industry training and resources

Supplier discounts when available

Job summary

Hallford Travels is seeking a Remote Customer Service – TRAVEL ADVISOR to assist clients with vacation planning and travel arrangements in a remote capacity. You will support the booking process, coordinate options, and respond to client inquiries while working with travel suppliers to confirm reservations.

The role emphasizes strong communication, independent work, and attention to detail, with access to travel industry resources and ongoing support from an experienced team.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently in a remote environment.
• Comfortable using email, online platforms, and basic computer tools.
• Organized with strong attention to detail.
• Positive attitude and professional communication style.

Responsibilities

• Provide excellent customer service to clients planning vacations.
• Assist with researching and coordinating travel options including vacation packages, cruises, tours, and hotel accommodations.
• Respond to client questions and provide helpful travel-related information.
• Communicate with travel suppliers to confirm reservations and booking details.
• Maintain accurate records of client communications and travel arrangements.
• Stay informed on travel promotions, supplier updates, and destination information.
• Provide assistance to clients before and after travel when needed.

Skills

Customer service

Communication

Remote work

Organized

Attention to detail

Professional communication

Tools

Email

Online platforms

Basic computer tools

Job description

Hallford Travels is seeking a Remote Customer Service – TRAVEL ADVISOR to assist clients with vacation planning and travel arrangements in a remote capacity. You will support the booking process, coordinate options, and respond to client inquiries while working with travel suppliers to confirm reservations.

The role emphasizes strong communication, independent work, and attention to detail, with access to travel industry resources and ongoing support from an experienced team.