Remote Travel Experience Specialist

Manatal; Detroit (MI); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Career growth

Travel perks

Training & support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote role. If you love travel, customer service, and delivering high-quality experiences, this is the place to shine.

You will respond to inquiries, assist with bookings, provide destination details, follow up on itineraries, and maintain accurate records while working independently in a flexible, supportive team environment with industry

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Customer service

Communication

Organizational skills

Tech-savvy

Remote work

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote role. If you love travel, customer service, and delivering high-quality experiences, this is the place to shine.

You will respond to inquiries, assist with bookings, provide destination details, follow up on itineraries, and maintain accurate records while working independently in a flexible, supportive team environment with industry