Remote Travel Experience Specialist

Rudybtravel; Missoula (MT); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

100% remote work

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. This client-facing role emphasizes attention to detail, service orientation, and a passion for travel, hospitality, and guest satisfaction.

Ideal candidates excel in communication, organization, and adapting to booking platforms while delivering a seamless, high-quality experience for luxury and leisure travelers.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.

Skills

Verbal and written communication

Customer service experience

Organizational skills

Tech-savvy / booking platforms

Reliability / multi-tasking

Interest in travel

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. This client-facing role emphasizes attention to detail, service orientation, and a passion for travel, hospitality, and guest satisfaction.

Ideal candidates excel in communication, organization, and adapting to booking platforms while delivering a seamless, high-quality experience for luxury and leisure travelers.