Remote Travel Concierge & Customer Experience Specialist

Rudybtravel; Quincy (MA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Travel perks and discounts

Ongoing training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey. In this client-facing role, you will be a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service-related roles preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking systems.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Organization

Tech-savvy

Multitasking

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey. In this client-facing role, you will be a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.