Remote Travel Experience Specialist

Rudybtravel; Kissimmee (FL); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks and industry discounts

Ongoing training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from initial booking through post-trip follow-up, delivering a seamless and personalized experience. This client-facing role is ideal for someone detail-oriented, service-driven, and passionate about travel and hospitality.

You’ll handle inquiries by phone, email, and messaging, assist with luxury and leisure bookings, confirm itineraries, and coordinate changes with care.

Qualifications

• Excellent verbal and written communication.
• Experience in customer service (travel, hospitality, or service-related) preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal & written

Customer service

Organizational skills

Tech proficiency

Empathy

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from initial booking through post-trip follow-up, delivering a seamless and personalized experience. This client-facing role is ideal for someone detail-oriented, service-driven, and passionate about travel and hospitality.

You’ll handle inquiries by phone, email, and messaging, assist with luxury and leisure bookings, confirm itineraries, and coordinate changes with care.