Remote Travel Experience Specialist

Rudybtravel

Carson (CA)

Remote

USD 42,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Remote work

Travel perks

Professional growth

Ongoing training

Job summary

Rudyb Travel is hiring a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will be the trusted contact from initial booking to post-trip follow-up, delivering a seamless, personalized, and high-quality experience.

Ideal candidates are detail-oriented, service-driven, and passionate about travel, hospitality, and exceptional customer experiences.

Qualifications

Excellent verbal and written communication skills.
Customer service experience (travel, hospitality, or service-related).
Strong organizational skills and attention to detail.
Comfortable using technology and learning new systems and booking platforms.
Reliable, proactive, and able to manage multiple client requests efficiently.
Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
Provide accurate and timely information regarding destinations, travel requirements, and agency policies
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
Proactively follow up with clients before and after travel to ensure a positive experience
Address client concerns with empathy, professionalism, and solution-oriented thinking
Maintain accurate documentation and update booking systems as required