Remote Travel Customer Experience Specialist

Rudybtravel

Mountain View (CA)

Remote

USD 42,000 - 66,000

Full time

14 days+

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Benefits offered by this job

100% remote work environment

Travel perks and industry discounts

Professional growth opportunities

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey, from initial booking to post-trip follow-up, delivering a seamless, high-quality experience.

This role is ideal for detail-oriented, service-driven individuals who love travel, hospitality, and helping clients plan memorable experiences. 100% remote work environment with growth opportunities and travel perks.

Qualifications

Excellent verbal and written communication skills.
Customer service experience (travel, hospitality, or service-related experience preferred).
Strong organizational skills and attention to detail.
Comfortable using technology and learning new systems and booking platforms.
Reliable, proactive, and able to manage multiple client requests efficiently.
Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy, professionalism, and solution-oriented thinking.
Maintain accurate documentation and update booking systems as required.