Remote Travel Support Specialist

Rudybtravel; Medford (OR); Remote; USD 22,041 - 33,062; Full time

Benefits offered by this job

Remote work

Career growth

Travel perks

Ongoing training

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. This client-facing role acts as a trusted point of contact from initial booking to post-trip follow-up, delivering a seamless and high-quality experience.

This position is ideal for detail-oriented, service-driven individuals who are passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking; maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service experience

Organizational skills

Tech-savvy

Travel interest

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. This client-facing role acts as a trusted point of contact from initial booking to post-trip follow-up, delivering a seamless and high-quality experience.

This position is ideal for detail-oriented, service-driven individuals who are passionate about travel, hospitality, and delivering exceptional customer experiences.