Remote Travel Support Specialist

Rudybtravel; Brockton (MA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks and discounts

Professional growth opportunities

Ongoing training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. In this client-facing role, you will be a trusted point of contact—from initial inquiry through post-trip follow-up—ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills are required.
• Customer service experience in travel, hospitality, or related fields preferred.
• Must be organized, detail-oriented, and able to manage multiple requests.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, changes, and cancellations.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate bookings and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel.
• Maintain documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service experience

Organizational skills

Tech-savvy

Proactive

Travel interest

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. In this client-facing role, you will be a trusted point of contact—from initial inquiry through post-trip follow-up—ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.