Remote Travel Concierge & Support Specialist

Hallford Travels; Key West (FL); Remote; USD 22,041 - 33,062; Full time

Benefits offered by this job

Remote work

Travel industry training

Support from travel team

Supplier discounts

Job summary

Hallford Travels is seeking a Remote Travel Customer Support Specialist to assist clients with travel questions, coordinate arrangements, and support the planning process from a remote environment.

The role emphasizes strong communication, independence, and a friendly, service-oriented approach suitable for a remote travel team. Prior travel industry experience is welcome but not required, with remote-work perks and ongoing training.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently in a remote environment.
• Comfortable using email, online platforms, and basic computer tools.
• Organized with strong attention to detail.
• Positive attitude and professional communication style.

Responsibilities

• Provide excellent customer service to clients planning travel.
• Assist with researching and coordinating travel options including cruises, vacation packages, tours, and hotel accommodations.
• Respond to client questions and provide helpful travel information.
• Communicate with travel suppliers to confirm reservations and travel details.
• Maintain accurate records of client interactions and bookings.
• Stay informed on travel promotions, supplier updates, and destination information.
• Provide support to clients before and after travel when needed.

Skills

Customer service

Remote work

Communication

Detail oriented

Professionalism

Tools

Email

Job description

Hallford Travels is seeking a Remote Travel Customer Support Specialist to assist clients with travel questions, coordinate arrangements, and support the planning process from a remote environment.

The role emphasizes strong communication, independence, and a friendly, service-oriented approach suitable for a remote travel team. Prior travel industry experience is welcome but not required, with remote-work perks and ongoing training.