Remote Travel Concierge & Booking Support

Hallford Travels; South Bend (IN); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work opportunity

Travel industry training

Supplier discounts when available

Job summary

Hallford Travels is seeking a Remote Travel Customer Support Specialist to assist clients with travel questions, coordinate travel arrangements, and provide support throughout the planning process.

This role emphasizes strong communication, ability to work independently from a remote setting, and familiarity with travel industry promotions and supplier communications.

Prior experience in travel is helpful but not required, and remote work offers flexibility and ongoing access to industry training.

Qualifications

• Strong customer service and communication skills.
• Able to work independently in a remote environment.
• Comfortable using email, online platforms, and basic computer tools.
• Organized with attention to detail.
• Professional communication and positive attitude.
• Previous travel industry experience is a plus but not required.

Responsibilities

• Provide excellent customer service to clients planning travel.
• Research and coordinate travel options including cruises, vacation packages, tours, and hotel accommodations.
• Respond to client questions and provide helpful travel information.
• Communicate with travel suppliers to confirm reservations and details.
• Maintain accurate records of client interactions and bookings.
• Stay informed on travel promotions, supplier updates, and destination information.
• Provide support to clients before and after travel when needed.

Skills

Customer service

Communication

Remote work

Email & online platforms

Organizational skills

Tools

Email

Online platforms

Basic computer tools

Job description

Hallford Travels is seeking a Remote Travel Customer Support Specialist to assist clients with travel questions, coordinate travel arrangements, and provide support throughout the planning process.

This role emphasizes strong communication, ability to work independently from a remote setting, and familiarity with travel industry promotions and supplier communications.

Prior experience in travel is helpful but not required, and remote work offers flexibility and ongoing access to industry training.