Remote Travel Concierge & Support Specialist

Hallford Travels; Clearwater (FL); Remote; USD 38,000 - 52,000; Full time

Job summary

Hallford Travels is seeking a Remote Travel Customer Support Specialist to assist clients with travel questions, coordinate arrangements, and provide ongoing support throughout the planning process. Ideal candidates are friendly, dependable, and service-oriented, with strong communication skills and the ability to work independently in a remote environment.

Prior travel industry experience is helpful but not required, and training will be provided.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently in a remote environment.
• Comfortable using email, online platforms, and basic computer tools.
• Organized with strong attention to detail.
• Positive attitude and professional communication style.
• Previous experience in customer service or travel is helpful but not required.

Responsibilities

• Provide excellent customer service to clients planning travel
• Assist with researching and coordinating travel options including cruises, vacation packages, tours, and hotel accommodations
• Respond to client questions and provide helpful travel information
• Communicate with travel suppliers to confirm reservations and travel details
• Maintain accurate records of client interactions and bookings
• Stay informed on travel promotions, supplier updates, and destination information
• Provide support to clients before and after travel when needed

Skills

Customer service

Remote work

Email & online tools

Attention to detail

Professional communication

Job description

Hallford Travels is seeking a Remote Travel Customer Support Specialist to assist clients with travel questions, coordinate arrangements, and provide ongoing support throughout the planning process. Ideal candidates are friendly, dependable, and service-oriented, with strong communication skills and the ability to work independently in a remote environment.

Prior travel industry experience is helpful but not required, and training will be provided.