Remote Travel Concierge & Support Specialist

Prestigetravelagencybymich; Charlotte (NC); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Flexible scheduling

Ongoing training

Job summary

A travel service provider seeks a Travel Customer Representative to support clients throughout their travel journeys. Enabling effective communication, this role requires excellent customer service skills and attention to detail. The ideal candidate will manage client inquiries via different platforms, assist with bookings, and provide updates while ensuring an exceptional service experience. This position offers remote work and opportunities for growth within a supportive team and includes travel perks and industry discounts.

Qualifications

• Experience in travel or hospitality preferred.
• Ability to respond professionally to inquiries.
• Empathy and problem-solving skills required.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide information on destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints effectively.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Attention to detail

Comfortable with technology

Job description

A travel service provider seeks a Travel Customer Representative to support clients throughout their travel journeys. Enabling effective communication, this role requires excellent customer service skills and attention to detail. The ideal candidate will manage client inquiries via different platforms, assist with bookings, and provide updates while ensuring an exceptional service experience. This position offers remote work and opportunities for growth within a supportive team and includes travel perks and industry discounts.