Remote Travel Concierge & Support Specialist

Rudybtravel; BLOOMINGTON (MN); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

100% remote work

Growth opportunities

Travel perks & discounts

Training & development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. As the primary point of contact from booking to post-trip follow-up, you will ensure a seamless, personalized experience in a client-facing role.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences in a fully remote environment.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related field preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Maintain accurate documentation and update booking systems as required.

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. As the primary point of contact from booking to post-trip follow-up, you will ensure a seamless, personalized experience in a client-facing role.

The ideal candidate is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences in a fully remote environment.