Remote Travel Concierge - Flexible Hours, Exclusive Perks

Sawmilldcllc; Grand Rapids (MI); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Exclusive travel discounts

Professional development & mentorship

Job summary

Sawmill D&C LLC is seeking a Remote Travel Consultant to guide clients from the initial trip idea through safe return home. You will handle bookings, provide trusted destination insights, and resolve issues with empathy and professionalism.

Enjoy fully remote work, access to exclusive travel perks, and ongoing training within a supportive, travel-loving culture. Join us to help clients design unforgettable journeys while maintaining high standards of service, accuracy, and timely communication

Qualifications

• Experience in customer service—ideally in travel, tourism, or hospitality.
• Strong written and verbal communication skills.
• High attention to detail with organizational and follow-through habits.
• Tech-savvy and quick to adapt to new booking tools.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

Skills

Written communication

Verbal communication

Customer service

Travel knowledge

Detail orientation

Organizational skills

Adaptability to systems

Job description

Sawmill D&C LLC is seeking a Remote Travel Consultant to guide clients from the initial trip idea through safe return home. You will handle bookings, provide trusted destination insights, and resolve issues with empathy and professionalism.

Enjoy fully remote work, access to exclusive travel perks, and ongoing training within a supportive, travel-loving culture. Join us to help clients design unforgettable journeys while maintaining high standards of service, accuracy, and timely communication