Remote Travel Concierge — Expert Trip Planner & Support

Sawmilldcllc; Boston (MA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Job summary

Sawmill D&C LLC is seeking a Remote Travel Consultant to guide clients from the initial trip idea through safe return home, delivering seamless, memorable experiences. You’ll handle bookings, troubleshoot issues, and provide expert insights to reassure travelers at every step.

This role is fully remote, offering flexible scheduling, exclusive travel perks, and ongoing training and mentorship. Join a team that values travel passion, caring service, and building lasting memories for clients

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service, ideally in travel or hospitality.
• High attention to detail with strong organizational habits.
• Tech-savvy and quick to adapt to new booking tools.
• Genuine love for travel and helping others design journeys.

Responsibilities

• Engage with client inquiries via email, phone, and messaging with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and procedures.
• Follow up to confirm trip details and gather post-travel feedback.
• Resolve concerns with empathy and efficiency, focused on client satisfaction.
• Fully remote — work from anywhere and design a flexible schedule.
• Exclusive travel perks and access to industry discounts.
• Professional development through ongoing training, mentorship, and team support.
• Foster a community culture where travel passion and meaningful memories drive us.

Skills

Communication skills

Customer service (travel)

Attention to detail

Tech proficiency

Travel passion

Job description

Sawmill D&C LLC is seeking a Remote Travel Consultant to guide clients from the initial trip idea through safe return home, delivering seamless, memorable experiences. You’ll handle bookings, troubleshoot issues, and provide expert insights to reassure travelers at every step.

This role is fully remote, offering flexible scheduling, exclusive travel perks, and ongoing training and mentorship. Join a team that values travel passion, caring service, and building lasting memories for clients