Remote Travel Concierge & Planning Specialist

Nova Travels; Kalamazoo (MI); À distance; USD 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Travel benefits

Résumé du poste

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their travel experiences. You will help clients feel confident and informed throughout their journey.

The role focuses on clear communication, reviewing plans, and offering destination information. It emphasizes proactive follow-up and handling concerns, with training and growth opportunities in a collaborative, remote-friendly environment.

Qualifications

• Strong communication and customer service abilities.
• Organized with attention to detail.
• Comfortable learning and using online systems.
• Customer support experience is helpful but not required.

Responsabilités

• Communicate with travelers through phone, email, and messaging platforms.
• Assist with reviewing travel plans and confirming trip details.
• Provide clear information regarding travel destinations and procedures.
• Follow up with clients prior to departure to ensure readiness.
• Address client concerns and escalates more complex matters when necessary.

Connaissances

Communication

Customer service

Attention to detail

Remote work readiness

Travel interest

Description du poste

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their travel experiences. You will help clients feel confident and informed throughout their journey.

The role focuses on clear communication, reviewing plans, and offering destination information. It emphasizes proactive follow-up and handling concerns, with training and growth opportunities in a collaborative, remote-friendly environment.