Remote Travel Concierge & Itinerary Designer

Travel by Tilly

Des Moines (IA)

Remote

USD 36,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Travel discounts

Job summary

Travel by Tilly is seeking a creative and detail-oriented Remote Guest Services professional to join our growing travel team. This fully remote position is ideal for someone who loves travel, enjoys organizing details, and finds joy in creating unforgettable vacation experiences for others.

The role focuses on designing itineraries, consulting with clients, coordinating with suppliers, managing bookings, and providing ongoing support before, during, and after travel.

Qualifications

Must be 18 years of age or older.
Remote work with independent task management.
Experience in travel planning, hospitality, or customer service is helpful but not required.
Strong attention to detail and organizational skills.
Confident communicator with problem-solving abilities.
Passionate about travel and creating memorable experiences.

Responsibilities

Itinerary design: Create personalized cruise and tour itineraries.
Client consultations via virtual meetings or calls.
Supplier coordination with cruise lines, tour operators, and travel vendors.
Booking management through the full confirmation process.
Provide professional customer support before, during, and after travel.
Travel research on destinations, seasonal offers, and industry trends.
Post-trip engagement to gather feedback and future planning.

Skills

Attention to detail

Organizational skills

Communication

Problem-solving

Remote work

Job description

The role focuses on designing itineraries, consulting with clients, coordinating with suppliers, managing bookings, and providing ongoing support before, during, and after travel.

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