Remote Guest Services

Travel by Tilly; Des Moines (IA); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Travel discounts

Job summary

Travel by Tilly is seeking a creative and detail-oriented Remote Guest Services professional to join our growing travel team. This fully remote position is ideal for someone who loves travel, enjoys organizing details, and finds joy in creating unforgettable vacation experiences for others.

The role focuses on designing itineraries, consulting with clients, coordinating with suppliers, managing bookings, and providing ongoing support before, during, and after travel.

Qualifications

• Must be 18 years of age or older.
• Remote work with independent task management.
• Experience in travel planning, hospitality, or customer service is helpful but not required.
• Strong attention to detail and organizational skills.
• Confident communicator with problem-solving abilities.
• Passionate about travel and creating memorable experiences.

Responsibilities

• Itinerary design: Create personalized cruise and tour itineraries.
• Client consultations via virtual meetings or calls.
• Supplier coordination with cruise lines, tour operators, and travel vendors.
• Booking management through the full confirmation process.
• Provide professional customer support before, during, and after travel.
• Travel research on destinations, seasonal offers, and industry trends.
• Post-trip engagement to gather feedback and future planning.

Skills

Attention to detail

Organizational skills

Communication

Problem-solving

Remote work

Job description

Were looking for a creative and detail-oriented Remote Guest Servicesto join our growing travel team. This fully remote position is ideal for someone who loves travel, enjoys organizing details, and finds joy in creating unforgettable vacation experiences for others.

Key Responsibilities:

• Itinerary Design: Create personalized cruise and tour itineraries that match each clients preferences, including accommodations, excursions, transportation, and dining options.

• Client Consultations: Conduct virtual meetings or calls to learn about clients travel interests, expectations, and budgets.

• Supplier Coordination: Work with trusted cruise lines, tour operators, and travel vendors to secure quality options and pricing.

• Booking Management: Handle all aspects of the booking and confirmation process to ensure accuracy and a seamless travel experience.

• Customer Support: Provide professional assistance before, during, and after travel, including changes or special requests.

• Travel Research: Stay up to date on destination news, seasonal offers, and industry trends to enhance client recommendations.

• Post-Trip Engagement: Follow up with clients after travel to gather feedback and encourage future planning.

Qualifications:

• Must be 18 years of age or older.

• Prior experience in travel planning, hospitality, or customer service is helpful but not required.

• Strong attention to detail and excellent organizational skills.

• Confident communicator with problem-solving abilities.

• Comfortable working remotely and managing tasks independently.

• Passionate about travel and creating memorable experiences for others.

What We Offer:

• Flexible, remote work schedule.

• Access to professional training, industry tools, and travel resources.

• Opportunities for personal travel discounts.

• Supportive, collaborative, and growth-focused team environment.