Remote Travel Concierge — Inbound Support Agent

Grand Circle Travel; Birmingham (AL); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health & wellness

Paid time off

Travel discounts

401(k) with match

Tuition assistance

Volunteer time off

Job summary

Grand Circle Travel is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join our October 13th class. As a Traveler Advisor you will handle inbound calls from GCC's confirmed Travelers, assisting them with maintaining their itineraries through various functions.

This role requires 3–5+ years in a call center, 1+ year of remote work experience, and a hardwired internet connection with speeds of 50 Mbps down and 25 Mbps up.

Qualifications

• 3–5+ years of experience in a call center or customer service role.
• 1+ years of remote work experience preferred.
• Must have hardwired internet with reliable speeds (50 Mbps down, 25 Mbps up).

Responsibilities

• Handle a high volume of inbound calls and assist travelers with reservations.
• Update traveler contact information and process payments.
• Deescalate calls in a customer-centric environment.
• Document all interactions and call notes in the designated programs.
• Work across 5–7 programs on 3 screens to resolve inquiries.
• Explain product details and policies to travelers.
• Adhere to metrics and participate in team meetings.

Skills

Inbound calls handling

Remote work experience

Customer service

Job description

Grand Circle Travel is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join our October 13th class. As a Traveler Advisor you will handle inbound calls from GCC's confirmed Travelers, assisting them with maintaining their itineraries through various functions.

This role requires 3–5+ years in a call center, 1+ year of remote work experience, and a hardwired internet connection with speeds of 50 Mbps down and 25 Mbps up.