Remote Inbound Travel Customer Support Agent

Grand Circle Corporation; Northern (KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health & wellness plans

PTO & paid holidays

Travel discounts

401(k) with match

Tuition assistance

Pet insurance & discounts

Volunteer time off

Job summary

Grand Circle Corporation is hiring for Remote Inbound Customer Service Agents (Travel Advisor I) to join the October 13th class. You will handle inbound calls from confirmed Travelers, help manage itineraries, update reservations, process payments, and provide policy information.

The role offers a base of $18.00 hourly, with eligibility for an annual incentive bonus and comprehensive benefits. Training and schedule details are provided, and remote work is supported from listed states.

Qualifications

• 2+ years of experience working in a call center environment, receiving customer service-based calls.
• 1+ years of experience working remotely (Preference to those who have started and trained remotely).
• Must have hardwired internet (cannot use Wi‑Fi)

Responsibilities

• Handle a high volume of inbound calls; assisting customers with managing their reservation.
• Follow up on customer requests through emails and outbound calls.
• Communicate comprehensive information to travelers, including details about our products and policies.
• Document all customer interactions and call notes in assigned programs.
• Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time).
• Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
• Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment

Skills

Inbound calls experience

Remote work experience

Excellent communication

Job description

Grand Circle Corporation is hiring for Remote Inbound Customer Service Agents (Travel Advisor I) to join the October 13th class. You will handle inbound calls from confirmed Travelers, help manage itineraries, update reservations, process payments, and provide policy information.

The role offers a base of $18.00 hourly, with eligibility for an annual incentive bonus and comprehensive benefits. Training and schedule details are provided, and remote work is supported from listed states.