Remote Travel Concierge - Expert Client Support

Rudybtravel; Pittsburg (CA); Remote; USD 24,796 - 30,307; Full time

Benefits offered by this job

100% remote work environment

Travel perks and discounts

Professional growth opportunities

Ongoing training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their journey. You will handle inquiries, bookings, changes, and follow-ups with a focus on personalized, high-quality service.

The role values detail orientation, empathy, and a proactive approach to problem-solving, with a fully remote setup and access to travel perks and growth opportunities within the company.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking. Maintain accurate documentation and update booking systems as required.

Skills

Verbal & written comms

Customer service experience

Organizational skills

Tech-savvy / learning new systems

Reliability / proactivity

Travel interest

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their journey. You will handle inquiries, bookings, changes, and follow-ups with a focus on personalized, high-quality service.

The role values detail orientation, empathy, and a proactive approach to problem-solving, with a fully remote setup and access to travel perks and growth opportunities within the company.