Remote Travel Concierge: Expert Booking & Care

Sawmilldcllc; Ellicott City (MD); Remote; USD 42,000 - 63,000; Full time

Benefits offered by this job

Exclusive travel perks and discounts

Job summary

Sawmill D&C LLC is seeking a Remote Travel Consultant to guide clients from initial travel idea to safe return home. You’ll handle bookings, updates, and problem solving with professionalism, care, and a service mindset that keeps journeys smooth and memorable.

Working fully remotely, you’ll use your knowledge of destinations, documents, and agency procedures to tailor unforgettable travel experiences while enjoying exclusive discounts and ongoing mentorship from the team.

Qualifications

• Excellent written and verbal communication abilities.
• Experience in customer service, ideally travel-related.
• Strong attention to detail and organizational skills.
• Tech-savvy and quick to adapt to new systems.
• Passion for travel and helping others plan journeys.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

Skills

Communication skills

Customer service experience

Attention to detail

Tech-savvy

Travel enthusiasm

Tools

Booking systems

Job description

Sawmill D&C LLC is seeking a Remote Travel Consultant to guide clients from initial travel idea to safe return home. You’ll handle bookings, updates, and problem solving with professionalism, care, and a service mindset that keeps journeys smooth and memorable.

Working fully remotely, you’ll use your knowledge of destinations, documents, and agency procedures to tailor unforgettable travel experiences while enjoying exclusive discounts and ongoing mentorship from the team.