Remote Travel Concierge (Entry-Level)

Medium; New York (NY); Remote; USD 45,000 - 65,000; Full time

Job summary

Medium is seeking a Client Service Associate to support customers with travel coordination, reservation assistance, and service excellence. This fully remote role is ideal for individuals who enjoy working with people, staying organized, and ensuring smooth travel experiences from inquiry to confirmation.

This is an entry-level opportunity within the travel industry. Structured onboarding and ongoing support are provided.

Qualifications

• Strong written and verbal communication skills.
• Detail-oriented with solid organizational abilities.
• Comfortable using online systems and digital tools.
• Ability to manage responsibilities independently in a remote environment.
• Previous customer service, hospitality, or administrative experience beneficial but not required.

Responsibilities

• Assist clients with vacation research, travel options, and itinerary coordination.
• Support the reservation process for flights, hotels, cruises, and vacation packages.
• Communicate professionally with clients regarding travel details and timelines.
• Review booking information for accuracy and completeness.
• Maintain organized client records and documentation.
• Provide follow-up support before and after travel.

Skills

Communication skills

Detail-oriented

Remote work independently

Tech savvy

Customer service experience

Tools

Booking systems

Job description

Medium is seeking a Client Service Associate to support customers with travel coordination, reservation assistance, and service excellence. This fully remote role is ideal for individuals who enjoy working with people, staying organized, and ensuring smooth travel experiences from inquiry to confirmation.

This is an entry-level opportunity within the travel industry. Structured onboarding and ongoing support are provided.