Remote Travel Concierge & Customer Support Specialist

Effortless travel solutions ETS; Cambridge (MA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Opportunities to grow within the agency

Supportive team environment with ongoing training

Job summary

Effortless Travel Solutions ETS is seeking a Remote Travel Customer Representative to support clients throughout their travel journeys. You will assist with inquiries, bookings, and resolve any issues while ensuring exceptional service.

The ideal candidate should have strong verbal and written communication skills, experience in customer service, and a passion for travel. This position offers flexible scheduling and travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Attention to detail

Passion for travel

Job description

Effortless Travel Solutions ETS is seeking a Remote Travel Customer Representative to support clients throughout their travel journeys. You will assist with inquiries, bookings, and resolve any issues while ensuring exceptional service.

The ideal candidate should have strong verbal and written communication skills, experience in customer service, and a passion for travel. This position offers flexible scheduling and travel perks.