Remote Travel Concierge & Customer Experience Pro

Inspired; Provincetown (MA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Flexible scheduling

Supportive team environment

Job summary

A travel support company is seeking a Travel Customer Representative to assist clients with their travel inquiries and bookings. You will ensure exceptional service, handling client communications via email, phone, and messaging. The ideal candidate will have strong customer service skills, a passion for travel, and be comfortable with technology. This is a remote position offering flexible scheduling and opportunities for growth within the agency, along with travel perks and discounts.

Qualifications

• Proven experience in customer service, preferably in travel or hospitality.
• Ability to resolve client inquiries and complaints with empathy.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and travel documents.
• Follow up with clients to confirm trip details and satisfaction.
• Handle client concerns with problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

A travel support company is seeking a Travel Customer Representative to assist clients with their travel inquiries and bookings. You will ensure exceptional service, handling client communications via email, phone, and messaging. The ideal candidate will have strong customer service skills, a passion for travel, and be comfortable with technology. This is a remote position offering flexible scheduling and opportunities for growth within the agency, along with travel perks and discounts.