Remote Travel Concierge & Client Support

Socket.dev; Virginia (MN); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive training and onboarding

Flexible remote schedule

Remote work tools and resources

Job summary

Socket.dev is seeking a reliable Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role is ideal for someone who enjoys assisting others, communicates professionally, and thrives in a flexible work environment.

Responsibilities include organizing booking details, maintaining client profiles, and providing support via email, phone, and messaging.

Qualifications

• Strong customer service and communication skills.
• Organized, detail-oriented, comfortable using online tools.
• Ability to work remotely and manage your own schedule.
• Professional, dependable, and proactive.

Responsibilities

• Assist clients with organizing booking details, dates, preferences, and service selections.
• Provide customer support through email, phone, and messaging in a professional manner.
• Help gather and maintain information needed for reservations and itinerary support.
• Coordinate booking details and follow up with clients as needed.
• Maintain accurate notes, client profiles, and documentation within our systems.
• Respond promptly to client questions and provide helpful guidance.
• Stay informed about available destinations, suppliers, and experience options.
• Support administrative tasks related to planning and booking services.
• Work collaboratively with the team to ensure a smooth and positive client experience.

Skills

Customer service

Communication

Organization

Remote work

Proactivity

Tools

Booking systems

Job description

Socket.dev is seeking a reliable Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role is ideal for someone who enjoys assisting others, communicates professionally, and thrives in a flexible work environment.

Responsibilities include organizing booking details, maintaining client profiles, and providing support via email, phone, and messaging.