Remote Hotel Booking & Planning Concierge

Socket.dev; Georgia; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and ongoing resources

Access to booking tools

Hotel/resort resources

Job summary

Socket.dev is seeking dependable, customer-focused individuals to assist clients with hotel and resort planning, reservation support, and accommodation-related questions. The role involves researching destinations, organizing reservation details, and guiding clients from initial inquiry to confirmed arrangements.

This position is fully remote with flexible scheduling, comprehensive training, and access to booking resources to support personalized service throughout the planning process.

Qualifications

• Experience in customer service or hospitality preferred but not required.
• Strong written and verbal communication.
• Detail-oriented with good organizational skills.
• Able to research destinations and options online.
• Willing to learn new booking platforms.
• Must be 18 years or older.

Responsibilities

• Research hotel and resort options based on client preferences.
• Review accommodations and reservation options for clients.
• Assist with bookings and confirm details.
• Communicate reservation updates clearly.
• Handle questions and modifications.
• Maintain client preferences and records.
• Provide timely follow-up during planning.
• Utilize booking platforms and industry resources.
• Follow procedures for reservations and documentation.
• Deliver professional customer support.

Skills

Customer service

Communication

Attention to detail

Online research

Multitasking

Remote work readiness

Education

High school diploma or GED

Tools

Booking platforms

Reservation systems

CRM software

Job description

Socket.dev is seeking dependable, customer-focused individuals to assist clients with hotel and resort planning, reservation support, and accommodation-related questions. The role involves researching destinations, organizing reservation details, and guiding clients from initial inquiry to confirmed arrangements.

This position is fully remote with flexible scheduling, comprehensive training, and access to booking resources to support personalized service throughout the planning process.