Remote Travel Concierge & Client Resolution Specialist

Hopesglobalgetaways; Greenwood (SC); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Beginner-friendly onboarding

Ongoing mentorship

Travel discounts

Job summary

Hopesglobalgetaways is seeking organized, solution-oriented individuals to join our remote team as Client Resolution Coordinator. In this role, you will help clients navigate vacation-planning questions, review options, coordinate services, and address routine issues throughout the planning process.

This remote position offers flexible scheduling, beginner-friendly onboarding, and ongoing mentorship. No prior travel-industry experience is required, and you will build client relationships while

Qualifications

• Strong written and verbal communication skills.
• Professional, patient, and solution-focused approach.
• Excellent organization and attention to detail.
• Strong problem-solving and follow-up abilities.
• Comfortable researching information and explaining available options.
• Ability to manage multiple client concerns, tasks, and deadlines.
• Willingness to learn supplier platforms, online systems, and new processes.
• Dependable and able to take initiative without constant supervision.
• Adaptable when client needs, priorities, or arrangements change.
• Self-motivated and comfortable working independently.
• Basic computer proficiency and reliable internet access.
• Must be at least 18 years of age.
• Must reside in the US, UK, Spain, Australia, Mexico, or another qualifying regions

Responsibilities

• Communicate with clients to understand their travel goals, preferred destinations, dates, budget, concerns, and special requests.
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation services using approved supplier resources.
• Help clients evaluate available choices and coordinate selected arrangements based on their individual needs.
• Organize confirmations, reservation information, schedules, itinerary details, and other important planning documents.
• Assist with routine concerns by reviewing available solutions, providing updates, following up on outstanding items, and supporting standard reservation changes.
• Verify client and booking information for accuracy, track important deadlines, maintain organized records, and continue expanding destination and supplier knowledge.

Skills

Communication skills

Problem solving

Attention to detail

Organizational skills

Independent work

Research abilities

Job description

Hopesglobalgetaways is seeking organized, solution-oriented individuals to join our remote team as Client Resolution Coordinator. In this role, you will help clients navigate vacation-planning questions, review options, coordinate services, and address routine issues throughout the planning process.

This remote position offers flexible scheduling, beginner-friendly onboarding, and ongoing mentorship. No prior travel-industry experience is required, and you will build client relationships while