Remote Travel Concierge: Client Experience Specialist

Hopesglobalgetaways; United States; À distance; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Fully remote position

Flexible scheduling

Comprehensive onboarding and guided培训

Ongoing coaching and mentorship

Career growth opportunities

Travel discounts and industry perks

Collaborative virtual team environment

Continuous learning resources

Résumé du poste

Hopesglobalgetaways is seeking a Travel Client Experience Specialist to guide clients from initial inquiry to final itinerary, offering personalized recommendations and coordinating travel arrangements. This remote role suits someone who enjoys organizing complex plans and delivering standout client experiences.

You will work from home, stay organized, and maintain strong client communication while using booking platforms and supplier resources.

Qualifications

• Excellent written and verbal communication required.
• Strong customer service and relationship-building abilities.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple travel plans efficiently.
• Comfortable using online booking systems, digital tools, and virtual communication platforms.

Responsabilités

• Connect with clients to understand vacation goals, preferences, schedules, and budgets.
• Research destinations, accommodations, cruises, vacation packages, transportation and attractions.
• Create customized travel recommendations based on client needs and interests.
• Coordinate reservations and services using approved booking platforms and supplier resources.
• Prepare itineraries, confirmations, documents, and pre-travel information.
• Assist clients with itinerary adjustments and special travel requests.
• Maintain records of client interactions and travel details in company systems.
• Stay engaged with clients leading up to departure with updates and support.

Connaissances

Communication

Customer service

Organization

Self-motivated

Remote collaboration

Problem solving

Tech-savvy

Outils

Online booking systems

Digital tools

Virtual meetings

Description du poste

Hopesglobalgetaways is seeking a Travel Client Experience Specialist to guide clients from initial inquiry to final itinerary, offering personalized recommendations and coordinating travel arrangements. This remote role suits someone who enjoys organizing complex plans and delivering standout client experiences.

You will work from home, stay organized, and maintain strong client communication while using booking platforms and supplier resources.