Remote Travel Concierge and Support Specialist

Kopp Travels; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks and discounts

Supportive team environment

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, providing accurate travel information, and ensuring client satisfaction. Ideal candidates will have strong customer service skills, be organized, and possess a passion for travel. Enjoy 100% remote work, flexible scheduling, and various travel perks. Apply today to join a supportive team committed to creating memorable experiences.

Qualifications

• Proven customer service skills in a service-oriented environment.
• Ability to handle issues with empathy and problem-solving.
• Experience using booking platforms and systems is a plus.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with bookings, changes, cancellations, and requests.
• Provide accurate information about travel details and policies.
• Follow up with clients to confirm trip details.
• Handle client concerns with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience (preferably in travel or hospitality)

Organized, dependable, proactive

Comfortable with technology

Passion for travel

Job description

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, providing accurate travel information, and ensuring client satisfaction. Ideal candidates will have strong customer service skills, be organized, and possess a passion for travel. Enjoy 100% remote work, flexible scheduling, and various travel perks. Apply today to join a supportive team committed to creating memorable experiences.