Remote Travel Concierge and Support Specialist

Cross Borders with Alex; Anaheim (CA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

100% remote

Flexible scheduling

Full training and support

Growth opportunities

Travel-related perks and discounts

Collaborative remote team

Job summary

Cross Borders with Alex is seeking a remote Travel Support Specialist to assist clients with inquiries, itinerary changes, and travel guidance. You will communicate clearly by email, phone, and chat, resolving issues while maintaining a positive experience for travelers.

Ideal candidates are highly organized, customer-focused, and comfortable working independently in a remote environment. Prior travel, hospitality, or call center experience is a plus, with opportunities for growth and access to

Qualifications

• Strong written and verbal communication skills.
• Customer service experience preferred (travel, hospitality, call center, or support).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients when needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Communication

Customer service

Organized

Independent work

Learn new systems

Travel passion

Job description

Cross Borders with Alex is seeking a remote Travel Support Specialist to assist clients with inquiries, itinerary changes, and travel guidance. You will communicate clearly by email, phone, and chat, resolving issues while maintaining a positive experience for travelers.

Ideal candidates are highly organized, customer-focused, and comfortable working independently in a remote environment. Prior travel, hospitality, or call center experience is a plus, with opportunities for growth and access to