Remote Travel Care Coordinator — Client Success

excitingtravelnow; Bainbridge Island (WA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work environment

Advancement opportunities

Positive, service-focused team culture

Job summary

excitingtravelnow seeks a Customer Care Coordinator to deliver excellent service and build positive client relationships. You will guide travelers through planning and provide attentive, professional support while working remotely.

Responsibilities include handling inquiries, coordinating travel plans, updating itineraries, and maintaining documentation. Training and advancement opportunities are provided within a supportive, service-focused team.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Detail-oriented

Remote work

Learning systems

Job description

excitingtravelnow seeks a Customer Care Coordinator to deliver excellent service and build positive client relationships. You will guide travelers through planning and provide attentive, professional support while working remotely.

Responsibilities include handling inquiries, coordinating travel plans, updating itineraries, and maintaining documentation. Training and advancement opportunities are provided within a supportive, service-focused team.