Remote Travel Concierge & Guest Experience Specialist

Socket.dev; Norwich (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote opportunity

Flexible scheduling (part-time or full

Training provided

Professional development

Travel discounts / industry benefits

Supportive virtual team environment

Job summary

Socket.dev is seeking organized, customer-focused individuals to join our remote team as Guest Coordination Specialists. You will help clients research vacation options, coordinate reservations, and keep trip details organized from planning through departure.

Responsibilities include learning client preferences, researching options, coordinating services, organizing itineraries, and handling updates and changes with accuracy. The role supports remote, flexible scheduling and ongoing training.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused and professional approach.
• Excellent organization and attention to detail.
• Ability to manage multiple client requests and deadlines.
• Comfortable researching information and using online platforms.
• Dependable, adaptable, and willing to learn.
• Ability to work independently and manage time effectively.
• Basic computer skills and reliable internet access.
• Must be at least 18 years old.
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region.

Responsibilities

• Learn about client travel preferences, dates, budgets, and vacation goals.
• Research hotels, resorts, cruises, transportation, tours, activities, and vacation packages.
• Compare options and provide information based on individual client needs.
• Coordinate selected travel services through approved supplier platforms.
• Organize confirmations, itineraries, schedules, and reservation information.
• Assist with booking updates, changes, cancellations, and special requests.
• Review reservation details for accuracy and completeness.
• Communicate important updates and follow up on outstanding planning items.
• Maintain organized client and reservation records.
• Participate in supplier and destination training.

Skills

Strong written and verbal comms

Customer-focused

Organized and detail-oriented

Multitasking

Research using online platforms

Dependable and adaptable

Independent work and time management

Basic computer skills and internet

18+ years old

Authorized to work in approved regions

Job description

Socket.dev is seeking organized, customer-focused individuals to join our remote team as Guest Coordination Specialists. You will help clients research vacation options, coordinate reservations, and keep trip details organized from planning through departure.

Responsibilities include learning client preferences, researching options, coordinating services, organizing itineraries, and handling updates and changes with accuracy. The role supports remote, flexible scheduling and ongoing training.