Remote Travel Architect: Custom Domestic & Intl Itineraries

AAA Club Alliance; Maryland; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid virtual training

Monthly performance incentives

100% remote

Sunday shift

Job summary

AAA Club Alliance is seeking a Remote Full-Service Travel Agent to plan and book domestic and international vacations. You will assist Members and non-Members via phone, email, and web chat, delivering personalized recommendations and high-level service.

Join a remote team that values travel expertise, customer focus, and performance. Training is provided, with a schedule including one weekend day. Bring strong knowledge of travel planning and sales to help travelers explore the world.

Qualifications

• High school diploma or equivalent; travel school graduates encouraged.
• At least 2 years of leisure travel industry sales experience.
• Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
• Strong knowledge of domestic and international travel planning.
• Excellent communication, customer service, sales, and problem-solving skills.
• Extensive knowledge of worldwide geography.
• Ability to succeed in a fast-paced, high-volume contact center environment.

Responsibilities

• Plan and book domestic and international vacations, including customized FIT itineraries.
• Assist Members and non-Members through phone, email, and web chat.
• Recommend destinations, travel products, and exclusive AAA benefits based on traveler needs.
• Stay informed about travel promotions, destinations, and industry trends.
• Process travel reservations in compliance with ARC regulations and AAA policies.
• Identify opportunities to upsell and cross-sell travel products that enhance the customer experience.
• Meet established sales and performance goals while delivering outstanding service.
• Resolve travel-related issues and assist with itinerary changes.
• Provide guidance and mentorship to Travel Contact Center Associates when needed.

Skills

Travel sales

Customer service

Communication skills

Geography knowledge

Education

High school diploma

Travel school graduates encouraged

Tools

GDS systems

Airline reservation systems

Online booking tools

Job description

AAA Club Alliance is seeking a Remote Full-Service Travel Agent to plan and book domestic and international vacations. You will assist Members and non-Members via phone, email, and web chat, delivering personalized recommendations and high-level service.

Join a remote team that values travel expertise, customer focus, and performance. Training is provided, with a schedule including one weekend day. Bring strong knowledge of travel planning and sales to help travelers explore the world.