Remote Travel Advisor & Client Concierge

Departuretravels; New York (NY); Remote; USD 25,000 - 39,000; Full time

Job summary

Departure Travel is seeking a motivated Remote Travel Advisor to join our growing team. In this role you will assist clients through every stage of their travel journey, from inquiries to final bookings, delivering professional communication and creating a stress-free planning experience.

You will handle travel documentation, destination info, schedule coordination, and post-trip feedback while collaborating with teammates in a supportive remote environment.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Job description

Departure Travel is seeking a motivated Remote Travel Advisor to join our growing team. In this role you will assist clients through every stage of their travel journey, from inquiries to final bookings, delivering professional communication and creating a stress-free planning experience.

You will handle travel documentation, destination info, schedule coordination, and post-trip feedback while collaborating with teammates in a supportive remote environment.